We have diversified our supply chain for sustainability’s sake. We are based out of Charlotte, NC and we ship worldwide so we have warehouses in strategic places around the world to make sure shipping times and prices are optimal. We have warehouses in the east and west coast of the US, Europe, Canada and Australia. We can’t always guarantee all items are in stock in all warehouses but we do our best.
We ship everything within 3-7 business days, depending on how many orders we’ve gotten. 97% of our orders are shipped within 3 business days. More than a half of our orders are shipped within 2 business days or less. You can see the estimated time of arrival at checkout, which includes the processing time.
We try to send everything in your order together but occasionally there might be some things that ship separately.
Local orders usually arrive in 5 – 6 business days.
International* orders usually take 10 – 15 business days.
*Additional customs fees/times may apply depending on your country’s regulations, so it’s a good idea to check them out before you order.
Shipping prices are calculated during checkout and they vary depending on weight and destination. The fastest way to find out the shipping cost is by adding the items you want to the cart and entering your address in the cart or checkout page.
It really depends on the regulations of your own country. We ship from the USA and our warehouses around the world and every country has different regulations on how they handle imported goods. Normally, if the order is below a certain value, there are no additional fees. We recommend you visit this Duty Calculator to get an estimate on what you will be charged when the package arrives, if anything. We do not pre-pay or cover any customs fees.
Once your order has been shipped, you will receive an email with a tracking link. Please allow 24hrs for the link to activate.
You can also check the status of your order in our tracking page.
If for some reason your order didn’t end up arriving after the estimated time, don’t worry, we’ve got you covered.
If you entered the correct shipping address, please send us a note to firstname.lastname@example.org including your order number. We’ll check with the shipping carrier to find out what happened and if they lost the package, we’ll reship it immediately with some extra love. We are always on your side and will always make sure you get your order.